OWConsulting

Crafting your business narrative

By understanding the nuances of your business, our team at OWC will refine your content to resonate deeply with your audience. Let’s begin this collaborative journey.

Toothtopia Family Dentistry

In order to make the form easier to fill out we have provided example responses for each question for a fictional dental business, Toothtopia Family Dentistry.

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Your Business & Customer

Tell us a bit about what your business does and who it serves.
Toothtopia Family Dentistry Example:
A family-owned dental clinic providing comprehensive dental care, including preventive, cosmetic, and emergency dentistry.
Toothtopia Family Dentistry Example:
We serve a variety of clients, including young families focused on early dental care and education for their children, working professionals seeking efficient dental services, and older adults requiring gentle, specialized care. We also attract individuals interested in cosmetic dental treatments and health-conscious clients who view oral health as integral to overall well-being.
Toothtopia Family Dentistry Example:
Our expertise and authority come from over 30 years of experience in the dental field, comprehensive training certified by the Global Dental Association, and on-going training in the latest dental techniques with a deep commitment to providing the best care for our community's dental health.

Understanding Your Customer: Their external problems.

To effectively resonate with your customers, you must pinpoint the problems your business solves for them, this is their external problem. Customers seek out your business to solve their external problems because those problems are creating internal stress, confusion or fear.
Toothtopia Family Dentistry Example:
Difficulty finding quality, comprehensive dental care, they can trust
Toothtopia Family Dentistry Example:
Affordability of dental procedures and treatments.
Toothtopia Family Dentistry Example:
Scheduling conflicts with busy lifestyles.

Understanding Your Customer: Their internal feelings

Your customer seeks your business to solve the external problems they face but what motivates the action is the internal feelings the problems cause. Let's identify those feelings below in order to create messaging that resonates with your customer.
Toothtopia Family Dentistry Example:
Worry about the unknown cost of a dental visit
Toothtopia Family Dentistry Example:
Desire for an aesthetically pleasing smile and healthy teeth.
Toothtopia Family Dentistry Example:
Fear of the pain they might experience related to the work they get done

Crafting Tailored Solutions

By listing your customers problems it will allow us to frame your business’s services as the solutions they’ve been searching for, positioning you as their guide.
Toothtopia Family Dentistry Example:
We work hand-in-hand with our customers. We help them understand their dental needs and overcome any fears. By making personal care plans and teaching about oral health, we make sure our customers know their options. Our goal is to give a complete dental experience that cares for their overall health and comfort.
Toothtopia Family Dentistry Example:
General and cosmetic dentistry, including regular check-ups, teeth whitening, and braces.
Toothtopia Family Dentistry Example:
Patient-centered care with a focus on pain-free treatments and personalized dental health plans.
Additional services you offer
Toothtopia Family Dentistry Example:
  • Emergency dental services
  • Pediatric dentistry

Outline The Steps Forward

Your business needs a simple 3 step plan to tie the guide to the problem solution. 3 steps allow for action to be digestible by the customer making it more likely that they will actually engage with the action step.
Toothtopia Family Dentistry Example:
Schedule a Consultation.
Toothtopia Family Dentistry Example:
Develop a Personalized Dental Plan.
Toothtopia Family Dentistry Example:
Begin Your Dental Journey.

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